There have been frequent cases of fraud in the industry recently. In order to provide you with a more secure shopping platform and better services, the official AROAK website (hereinafter referred to as this website) would like to remind you:

1. This website will never ask you to operate an ATM for any reason.
   
   
2. There is no installment payment on this website. No matter whether you swipe your card or pick up the goods at the supermarket, there will be no mistake in checking the installment payment.
   
   
3. Therefore, we will not inform you under any circumstances that there are problems with account settings such as ATM, bank installment payment, credit card installment deduction, supermarket pickup mistakenly selected for installment deduction, etc.
   
   
4. In order to avoid the leakage of your credit card information, AROAK cannot provide any telephone ordering and reservation services.
   
   
5. Please do not provide any account, debit card and credit card information and service phone number: Unless you actively request a return or refund, this website will not ask you to provide bank or post office account, debit card, credit card and other information over the phone.
   
   
6. ATMs only have deposit/withdrawal/remittance functions and cannot set up or cancel installment payments. Please do not follow their instructions and go to the ATM to perform any operations.
   
   
7. It is recommended that you change your membership password and e-mail password regularly. It is best to use both English and numbers, and it should not be the same as your account number.
   
   
8. Calls outside of service hours, or using phone numbers starting with + or 080 (the 080 toll-free service hotline can only accept incoming calls and has no outbound dialing function) are highly dangerous fraudulent calls, so please be especially careful not to be deceived.
   
   

This website has purchased information security maintenance equipment, but it is still recommended that the home/work computer you use install anti-virus software and scan it regularly to prevent vulnerabilities in the operating system software and hardware itself from being invaded by hackers.

If you receive a suspicious call, please first contact the AROAK customer service hotline 02-89535186. If necessary, you can also call the police department’s anti-fraud hotline 165 for consultation. This website will make public announcements about the gangster’s fraud tactics you have reported at any time, so as to Protect your rights and put other consumers on notice.

Customer service hours: Monday to Friday AM10:00-PM12:00 and PM13:00-PM17:00 (excluding national holidays and statutory holidays)