Privacy Policy Statement

Heping International Development Co., Ltd. (hereinafter referred to as "this website") values ​​your right to privacy online. To help you understand your rights regarding the protection of your personal data (personal data refers to information that can identify you but is not publicly disclosed, such as your name, address, email address, or telephone number) when you visit our website, we will explain each item below. If you have any comments or questions, please feel free to contact us.

Please read this Privacy Policy carefully before using this website and related services. If you do not agree to this policy, you will not be able to enjoy this website and related services. By using this website's services or becoming a member, you indicate that you have read, understood, and agreed to all contents of this Privacy Policy. If you are under twenty years of age, you should only consent to this website collecting and using your personal information after your legal representative (such as your parents or guardians) has read, understood, and agreed to all contents of this Privacy Policy.

Scope of application of privacy policy

This privacy policy applies only to the personal data you provide when using this website's services ( https://www.aroak.com.tw ) and related services (including customer service systems). If you access other websites or services offered by other partners through links provided on this website, this privacy policy does not apply to you on those websites; please refer to the privacy statements and personal data protection notices of those linked websites or partners.

The purpose and categories of the personal data we collect

For the purposes of providing e-commerce services, after-sales service, fulfilling legal or contractual obligations, protecting the rights and interests of parties and related stakeholders, marketing, customer management and service, and operating a business that complies with the business registration items or articles of association, depending on the nature of each service, we may collect your name, contact information (including but not limited to telephone, email, and address), information required to complete payment or collection, IP address, and other personal data that can directly or indirectly identify the user. In addition, to improve service quality, depending on the nature of the services provided, we will record the user's IP address and browsing activities on relevant websites or apps (including but not limited to the software and hardware used by the user, the web pages clicked, and the apps downloaded). This data will only be used for traffic analysis and online behavior surveys to improve the service quality of the relevant websites and will not be linked to any specific individuals.

Under what circumstances do we collect your information?

In order to provide you with more accurate services or answer your questions, this website needs you to provide relevant personal information in the following situations:

1. When you want to become a member of this website to receive our membership services, or
2. When you want to inquire about service information on this website, or
3. When you wish to participate in one of our events and register online, or
4. When you request a service from this website, whether the service has a price or not.

How do we use your logged-in profile?

The personal data we collect is primarily used to enable us to provide products or services to customers more accurately, meet customer needs, or inform customers about the latest products and services on this website. We may also use personal data for internal purposes, such as auditing, data analysis, and research, to improve our products, services, website presentation, and communication channels with customers. This website will never disclose, rent, or resell your personal information to any third party, or use your data for any other purpose without your prior consent.

Data security

Our company will make every effort, within reasonable technical limits, to protect your personal data to prevent it from being stolen or leaked. If we need to entrust others with services for outsourced business, we will also require them to comply with confidentiality obligations and take necessary measures to ensure their compliance.

When must we disclose your information?

This website will not sell or lend your personal information to any person or company without your consent. However, there are exceptions in certain circumstances. These circumstances include (but are not limited to):

• If your behavior on this website violates the Terms of Service, may harm or impede the rights of this website, or has caused harm to any person, we may disclose your personal data only if we believe it is necessary to identify, contact or take legal action.
• When judicial authorities or other authorized agencies request this website to disclose specific personal information for public safety reasons, this website will cooperate as necessary, depending on the legal and formal procedures followed by the judicial authorities and out of consideration for the safety of all users of this website.

Rights of the Individuals Involved in Personal Data

In accordance with Article 3 of the Personal Data Protection Act, data subjects may request access to or review of their personal data or request a copy. If a subject wishes to exercise this right, they may do so by sending an email, and our company will process their request as soon as possible upon receipt. However, this does not apply to transaction data necessary for the performance of our duties and business operations, or data that must be archived for future reference according to relevant laws and regulations. Please contact us if you have any inquiries.

Use of Cookies

This website may set and use cookies on your computer to provide various convenient services. Cookies are a technology used by website servers to communicate with users' browsers. They may store certain information on your computer, but users can disable or restrict this function through their browser settings. Disabling this function will prevent you from using some of the main functions of this website normally. If you want to know how to set, disable, or restrict this function, you can contact us by email.

Accessing and deleting data

• Members can view the authorized name and email information in their member account on the website at any time, and this information is used solely for store membership and order details.
• Upon the individual's request, the store may request the deletion or cessation of the use of their personal data through the store's contact channels.

Modification of Privacy Policy

Due to rapid technological advancements, the imperfections of relevant regulations, and unpredictable future environmental changes, our company reserves the right to modify this Privacy Policy and all content on this website at any time to protect your privacy. Once we have finalized the privacy policy, we will not provide individual notifications to members. You can view the revised privacy statement and related notices on the website at any time.

Welcome to the AROAK shopping website.

AROAK Shopping Website (also known as AROAK website, App, and other platforms, hereinafter referred to as "this website") is an e-commerce platform operated by Heping International Development Co., Ltd. (hereinafter referred to as "the Company"), and provides you with related services in accordance with the Terms of Use and other relevant regulations or announcements of this website.

Before making your first purchase, please read and agree to the terms of use of this website before filling in your basic information to complete the shopping process.

By completing the aforementioned shopping process, you indicate that you have read, understood, and agreed to all the contents and agreements of the Terms of Use of this website. If you do not agree to all or part of the Terms of Use of this website, please do not fill in basic information or complete the subsequent shopping process.

You agree that the Company has the right to adjust the Terms of Use of this website at any time as needed for operation, and the Company will not provide individual notice unless it has a material impact on your completed shopping rights.

The latest terms of use for this website will be published on the homepage or registration page via a link. You can read them carefully before each purchase to protect your rights. Your continued use of this website's services after any modifications or changes will be deemed as your acceptance of the relevant modifications and changes.

If you do not agree to any modifications or changes to the Terms of Use of this website, please stop using the services offered by this website.

If you are under the age of 20, please read and agree to the terms of use of this website in the presence of your father, mother or guardian before proceeding with the relevant shopping process.

You and your legal representative or guardian agree that any subsequent shopping on this website is necessary for your daily life, and guarantee that you have obtained the consent of your legal representative or guardian.

1. Account and Password

1. To ensure transaction security, this website will use the email address or mobile phone number you provided during registration as your account. You will need to choose a password for personal login identification, and you can change your password as needed. Please do not use the same password as other websites, and change your password frequently to maintain the security of your account.

II. You agree to take full responsibility for safeguarding and protecting your account and password, including but not limited to: not disclosing your account and password to any third party, not sharing your account and password with others, and logging out of this website when appropriate. Except in cases proven to be unlawful use by a third party, you shall bear full responsibility for any actions taken using the correct account and password you have set, and shall not arbitrarily deny transactions.

3. You declare and guarantee that the basic information you fill in is correct and complete, and that you shall not use other people's information. If you violate the foregoing guarantee, our company has the right to suspend or terminate your account and refuse you from using our services.

IV. If your account is misused or stolen, please notify our company immediately to prevent further damage. Our company will assist in suspending related transactions and subsequent use of the account, and will reset the password and reactivate the account upon your request after clarifying the account usage issues.

II. Personal Data Protection

Each time you make a transaction or participate in an event, our company collects, processes, and uses your personal data for the purpose of providing our services and marketing. For information regarding personal data, please refer to the AROAK Privacy Policy.

Our company will comply with the provisions of laws and regulations concerning the protection of personal data. Except as required by the terms of use, privacy policy, or other legal provisions of this website, we will not illegally use your personal data. In the following circumstances, our company may provide your personal data to relevant authorities or to third parties who claim their rights have been infringed and submit formal documents to judicial authorities:

1. As required by law or by law enforcement, police investigation, judicial authorities, or other authorized agencies based on legal procedures.

Second, in emergency situations, to protect the legitimate rights and interests of other customers or third parties.

III. To maintain the normal operation of this website.

IV. Information necessary for the payment, logistics, or other cooperation or partnership transactions generated in order to provide the company's related services.

5. Any violation of government laws or the terms of use of this website by the user.

This website may contain links to other websites due to advertisements or other promotional activities. Clicking on such links to other websites will not be governed by the terms of use and privacy policy of this website. You must determine for yourself whether the terms of those websites adequately protect your rights before deciding whether to use their services.

Notice Method

You agree that all transactions between you and our company relating to your use of this website or purchases made through this website shall be communicated via email. Our company may notify you of your intentions via email, and you may also notify our company of your intentions through this website.

IV. Transaction Precautions

The number of products offered on this website is limited. Please complete the order process as soon as possible after making your selection. Adding items to your shopping cart does not mean that you have completed your order. If other users have completed their orders before you, the system will notify you that the item is sold out and you will need to remove it from your shopping cart.

You must place your order according to the confirmation of product quantity and price mechanism provided on this website. Our company will accept your order unless we refuse it within 2 business days with a valid reason. However, once payment has been made, the transaction is considered complete, unless otherwise stipulated by law.

This website may set a quantity limit for each individual consumer's order for specific products. If an order exceeds this quantity limit or if the same consumer places multiple orders using multiple accounts, this website will only be responsible for shipping the goods to that single consumer within that quantity limit.

Shipping of goods on this website will be handled according to the shipping method you selected and specified when placing your order. The price of the goods does not include shipping costs. However, if you qualify for certain promotional offers, the shipping costs will be borne by our company based on the shipping method you selected. If you are no longer eligible for shipping discounts due to partial returns, our company will deduct the original shipping cost of that order from your refund (shipping costs are subject to the website announcement at the time of order placement).

You may exercise your right to terminate the contract within the 7-day inspection period after the goods arrive, as stipulated in Article 19 of the Consumer Protection Act.

Please note: The appreciation period is not a trial period. It is only for assessing whether you want to purchase the product. If the returned product is not in brand new and complete condition (including the original packaging), it will affect your right to cancel the contract and get a refund.

For any questions regarding shopping on this website, please refer to the after-sales service and shopping instructions on this website.

V. Intellectual Property Rights

All content on this website, including but not limited to: product photography, model photos, artwork, website architecture, programming, website layout, design, trademarks, other logos or information, are the subject of intellectual property rights owned by our company or relevant rights holders in accordance with the law, and are protected by the Copyright Law, Trademark Law, Patent Law, Trade Secret Law and Fair Trade Law. Without the prior permission or authorization of our company or rights holders, no unauthorized use is permitted to avoid liability for infringement or illegality.

6. Service Discontinuation and Disclaimer

Our company will maintain the normal operation of this website using methods and technologies that meet current reasonable expectations of security. In the following circumstances, our company has the right to suspend all or part of the services provided on this website without prior notice, and our company shall not be liable for any direct or indirect damages arising therefrom:

1. To relocate, replace, upgrade, maintain, or repair the relevant hardware and software equipment of this website.

2. Service suspension or interruption caused by natural disasters or other force majeure events.

3. Service interruption or disruption caused by telecommunications or website company service outages or other reasons not attributable to the company.

IV. This website may be affected by external forces, resulting in incorrect information display, forgery, alteration, deletion, or interception, or causing system interruption or malfunction.

5. Service to a user may be suspended or terminated if the user violates the terms of use of this website or any laws or regulations.

VI. Other circumstances where the Company deems it necessary to suspend or terminate services.

In the event of foreseeable hardware and software maintenance plans that may lead to website suspension or termination of services, our company will, to the extent possible, announce such situations on this website in an appropriate manner before they occur.

VII. Breach of Contract Handling

To protect the rights and interests of all users of this website, if you fall under any of the following circumstances, our company reserves the right to suspend or terminate your shopping privileges or refuse you access to all or part of the services of this website:

1. Providing incorrect or false information when logging in.

Second, any unauthorized use of credit cards or other financial accounts.

3. Packages that have already been shipped but are returned due to personal reasons, or packages that have exceeded the number of times they have not been picked up as stipulated by our company.
(1) If you choose to pick up your package at a convenience store with cash on delivery and fail to pick it up at the designated store within the notified period, you will be charged accordingly.
(2) If you choose cash on delivery and the logistics company delivers the package but no one is available to sign for it or you refuse to accept it.

IV. Actions such as frequent returns due to personal factors as determined by the company.

5. Harassment or inappropriate remarks or actions towards the company's customer service department.

VI. Other customers who violate the terms of use of this website, violate laws and regulations, fail to comply with the agreement between the parties, or maliciously abuse service rights.

You agree that the Company may suspend or terminate your shopping eligibility or refuse your use of all or part of the services of this website in accordance with the Terms of Use of this website without obtaining your consent, and the Company shall not have any obligation or liability to you or any third party.

VIII. Disclaimer

Once you become a user of the AROAK official website ( https://www.aroak.com.tw ), hereinafter referred to as "this website", you have read and clearly understood this "Disclaimer" and agree that this website shall not be liable for any of the following situations.

1. You assume all risks associated with using this website. Users agree that their use of the various services of this website is based on their own will and that they assume all risks, including any loss of resources resulting from downloading materials or images from this website or obtaining information from the services of this website.

2. This website assumes no express or implied warranty liability for any of its services. This website does not guarantee the stability, security, accuracy, or uninterrupted operation of any of its services; users expressly assume all risks and any potential damages associated with using this service.

3. The information about objects, personal data, and uploaded images that users fill in on "this website" are purely the personal actions of the users, and "this website" assumes no responsibility for the authenticity or completeness of such content.

IV. This website is not responsible for any data damage, loss, theft, or alteration caused by force majeure events affecting the normal operation of the network, such as computer virus intrusion or outbreaks, or temporary shutdowns due to government regulations.

V. For users who publish or release false or illegal information, infringe upon the rights of others, or engage in deception or extortion through "this website", it is purely the user's personal behavior and "this website" shall not be liable for any disputes arising therefrom. This statement is hereby made.

IX. Validity of this Agreement, Applicable Law and Jurisdiction

The invalidity of any provision of this website's Terms of Use, in whole or in part, shall not affect the validity of the remaining agreements. Your rights and obligations with this company shall be governed by these Terms of Use and any applicable announcements or regulations of this website. In the event of any dispute, you may file a complaint or report with the customer service contact information listed on this website. Both parties shall resolve the dispute through negotiation in good faith, based on the principles of honesty, fairness, and mutual benefit. If the dispute cannot be resolved through negotiation, unless otherwise provided by law, both parties agree that the New Taipei District Court of Taiwan shall be the court of first instance.
Any matters not covered in this agreement shall be interpreted, supplemented, and handled in accordance with the laws of the Republic of China.