Privacy Policy Statement

Wei Yi International Development Co., Ltd. (hereinafter referred to as "this website") values ​​your privacy on the Internet. In order to let you know your rights regarding the protection of personal data (personal data refers to information that can identify you and is not made public, such as your name, address, email address or telephone number) when you visit our website, we will explain them item by item below. If you have any comments or questions, you are welcome to contact us.

Before you agree to use this website and related services, please read this privacy policy in detail; if you do not agree to this policy, you will not be able to enjoy this website and related services. When you use the services of this website or become a member of this website, it means that you have read in detail, clearly understood and agreed to accept all the contents of this privacy policy. If you are under the age of 20 and agree that this website collects and uses your personal information, you should do so under the condition that your legal representative (such as parents or guardians, etc.) reads, understands and agrees to all the contents of the privacy policy.

Privacy Policy Applicability

The privacy policy applies only to the personal data you provide when you use the services of this website ( https://www.aroak.com.tw ) and related services (including customer service systems, etc.). If you click on other websites or services provided by other partners through the links provided by this website, the privacy protection policy of this website will not apply to you on that website. Please refer to the privacy statement of the linked website or partner and the notices related to personal data protection.

Purposes and categories of personal data we collect

In order to provide e-commerce services, after-sales services, fulfill statutory or contractual obligations, protect the rights and interests of parties and related stakeholders, marketing, customer management and services, and operate businesses that are in accordance with business registration items or organizational charters, your name, contact information (including but not limited to telephone, E-MAIL and address, etc.), information required to complete collection or payment, IP address, and other personal information that can directly or indirectly identify the user's identity may be collected according to the nature of each service. In addition, in order to improve the quality of service, the user's IP address and browsing activities on related websites or APPs (including but not limited to the software and hardware used by the user, the web pages clicked, and the APPs downloaded) will be recorded according to the nature of the services provided. These data are only used for traffic analysis and network behavior surveys to improve the service quality of related websites and will not be linked to specific individuals.

In what circumstances do we collect your information?

In order to provide you with more accurate services or answer your questions, this website requires you to provide personal information in the following circumstances:

1. When you want to join this website to get our membership services, or
2. When you want to inquire about service information from this website, or
3. When you want to participate in an event held by us and register online, or
4. When you request services from this website, whether the service is valuable or not.

How we use your personal information

The main purpose of the personal information we collect is to enable us to provide products or services to customers more accurately, meet customer needs, or inform customers about the latest products and services of this website. We may also use personal information for internal purposes, such as auditing, data analysis and research, to improve our products, services, web page presentation, and communication channels with customers. This website will never disclose, rent or resell your personal information to a third party without your consent, or use your information for other purposes without prior notice to you.

Data Security

The Company will do its best to protect your personal information within a reasonable technical scope to prevent the theft or leakage of your personal information. If it is necessary to entrust others to provide services due to outsourcing, the Company will also require them to comply with confidentiality obligations and take necessary measures to ensure their compliance.

When we must disclose your information

This website will not sell or rent your personal information to anyone or any company without your consent. However, there are exceptions in certain circumstances. These circumstances include (but are not limited to):

• When your behavior on this website has violated the terms of service of this website, or may damage or hinder the rights and interests of this website, or your behavior has caused damage to anyone, as long as we believe that disclosing your personal information is necessary for identification, contact or taking legal action.
• When judicial authorities or other competent authorities require this website to disclose specific personal information for the sake of public safety, this website will cooperate as necessary based on the legal and formal procedures of the judicial authorities and the safety of all users of this website.

Rights of the Personal Data Subject

According to Article 3 of the Personal Data Protection Act, the data subject may request to query, read or provide a copy of his/her personal data. If the data subject wishes to exercise this right, he/she may do so by sending an email. The Company will process your request as soon as possible after receiving your request. However, this does not apply to transaction data that must be filed for future reference as required by the website's duties and business and in accordance with relevant laws and regulations. If you have any questions, please contact us.

About the use of cookies

This website may set and access Cookies on your computer to provide you with considerate and convenient services. Cookies are a technology used by website servers to communicate with user browsers. They may store certain information on the user's computer, but users can cancel or limit this function through browser settings. Canceling this function will cause you to be unable to use some of the main functions of this website normally. If you want to know how to set, cancel or limit this function, you can contact us by email.

Access and deletion of data

• Members can view the authorized name and email information in the website's member account at any time, and it is only used as the content of store membership and order information.
• The store may, at your request, request you to delete or stop using your personal information through the store’s contact channels.

Changes to the Privacy Policy

Due to the rapid development of technology, the incompleteness of relevant laws and regulations, and the unforeseeable environmental changes in the future, the company has the right to modify this privacy policy and the contents of this website at any time to implement the intention of protecting your privacy. When we complete the modification of the privacy terms, we will no longer notify members individually. You can read the revised privacy statement and related notification matters on the website at any time.

Welcome to AROAK shopping website

AROAK Shopping Website (i.e. AROAK website, App and other platforms, hereinafter referred to as "this Website") is an e-commerce platform operated by Wei Yi International Development Co., Ltd. (hereinafter referred to as "the Company"), and provides you with relevant services in accordance with the Terms of Use of this Website and other relevant regulations or announcements.

Before your first shopping, please read carefully and agree to the terms of use of this website, and then fill in your basic information to complete the shopping process.

Once you complete the above shopping process, it means that you have read, understood and agreed to accept all the contents and agreements of the Terms of Use of this website. If you do not agree to all or part of the Terms of Use of this website, please do not fill in the basic information and complete the subsequent shopping process.

You agree that the Company has the right to adjust the Terms of Use of this Website at any time in response to operational needs. The Company will not notify you individually unless it has a significant impact on your completed shopping rights.

The latest content of the Terms of Use of this website will be published on the homepage of this website or the link of the registration page. You can read it in detail before each shopping to protect your rights. Your continued use of the services of this website after any modification or change will be deemed that you have read, understood and agreed to accept the relevant modifications and changes.

If you do not agree to the modification or change of the terms of use of this website, please stop using the related services of this website.

If you are under 20 years old, please be accompanied by your parent or guardian, read the Terms of Use of this website carefully and agree to them before proceeding with the relevant shopping process.

You and your legal representative or guardian agree that subsequent shopping on this website is necessary for daily life, and guarantee that you have obtained the consent of your legal representative or guardian.

1. Account and Password

1. To ensure transaction security, this website will use the email address or mobile phone number you fill in when you apply as your account number, and you will select a password for personal login identification. You can change your personal password as needed. Do not use the same password as other websites, and change your personal password frequently to maintain the security of your account number.

2. You agree to take the responsibility of keeping your account and password safe and confidential, including but not limited to: not revealing your account and password to a third party, not sharing your account and password with others, and logging out of this website in a timely manner. Unless it is proven that the third party has used it illegally, you must take full responsibility for the use of the correct account and password you set, and you may not arbitrarily deny the transaction.

3. You declare and guarantee that the basic information you fill in is correct and complete, and you shall not use other people's information. If you violate the above guarantee, the company has the right to suspend or terminate your account and refuse you to use the company's services.

4. If your account is used fraudulently or stolen, you should notify the company immediately to avoid further damage. The company will assist in suspending transactions and subsequent use of the account, and after clarifying the account usage issues, reset the password and enable use according to your request.

2. Personal Data Protection

The Company collects, processes and uses your personal data for the purpose of providing the Company's related services and marketing each time you make a transaction or participate in an event. For matters that should be notified regarding personal data, please refer to the AROAK Privacy Policy.

The Company will comply with the provisions of the relevant laws and regulations on personal data protection and will not illegally use your personal data except in accordance with the terms of use of this website, privacy policy or legal provisions. In the following cases, the Company may provide your personal data to relevant authorities, or a third party who claims that his rights have been infringed and presents the official documents of the judicial authorities:

1. According to law orders or requests from prosecutors, police, judicial agencies or other competent authorities based on legal procedures.

2. To protect the legitimate rights and interests of other customers or third parties in an emergency.

3. To maintain the normal operation of this website.

4. To provide the Company with necessary information on financial flows, logistics or other third-party or cooperative vendors generated by the Company’s related services.

5. Any violation of government laws or the terms of use of this website by the user.

This website may contain links to other websites due to advertisements or other cooperative promotional activities. If you click on such links to other websites, the terms of use and privacy policy of this website will not apply. You must judge for yourself whether the relevant terms of each website are sufficient to protect your rights and interests before deciding whether to use the services of this website.

3. Notification Method

You agree that transactions between you and the Company arising from the use of this website or shopping will be expressed by email. The Company may notify you of its intentions via email, and you may also notify the Company of your intentions through this website.

IV. Trading precautions

The number of products available on this website is limited. Please complete the ordering process as soon as possible after selecting the product. Adding an item to the shopping cart does not mean that your order has been completed. If other users have completed the order process before you complete the order process, the system will notify you that the product has been sold out and you are requested to remove it from the shopping cart.

You can place an order based on the mechanism for confirming the quantity and price of goods provided by this website. The Company will accept your order unless we reject it with a legitimate reason within 2 working days after placing the order. However, if you have paid, the transaction will be deemed to be completed unless otherwise provided by law.

This website may set a maximum quantity limit for each order of a specific product for individual consumers. If an order is placed in excess of the limit or the same consumer places multiple orders with multiple accounts, this website will only be responsible for shipping the product to the single consumer within the limit.

The delivery of the products on this website is based on the method you choose and specify when ordering. The price of the products does not include shipping costs. However, if you meet certain promotional conditions, the company will bear the shipping costs according to the product delivery method you choose. If you do not meet the shipping discount conditions due to returning some products, the company will charge the original shipping costs of the order from the amount of your cancellation refund (the shipping costs are subject to the website announcement when placing the order).

You may exercise your right to terminate the contract in accordance with Article 19 of the Consumer Protection Act within the 7-day inspection period after the goods arrive.

Please note: The appreciation period is not a trial period. It is only used to evaluate whether you should purchase the product. If the returned product is not in a new and complete state (including the original packaging), it will affect your right to terminate the contract and get a refund.

For any unfinished matters related to shopping on this website, please refer to the after-sales service and shopping instructions of this website.

V. Intellectual Property Rights

All contents of this website, including but not limited to: product photography, model photos, art illustrations, website architecture, programming, website screen arrangement, design layout, trademarks, other marks or information, etc., are the objects of intellectual property rights owned by our company or relevant rights holders in accordance with the law, and are protected by copyright law, trademark law, patent law, trade secret law and fair trade law. Without the prior permission or authorization of our company or rights holder, you may not use it arbitrarily to avoid liability for infringement or illegality.

6. Service Suspension and Disclaimer

The Company will maintain the normal operation of this website in a manner and technology that is in line with the generally reasonable security expectations. In the following circumstances, the Company has the right to suspend the provision of all or part of the services of this website without any obligation to notify you in advance, and the Company shall not be liable for any direct or indirect damages caused thereby:

1. Relocate, replace, upgrade, maintain or repair the hardware and software equipment related to this website.

2. Suspension or interruption of services due to natural disasters or other force majeure factors.

3. Suspension or interruption of service due to interruption of telecommunications or website company services or other reasons not attributable to the Company.

4. This website is affected by external forces, resulting in incorrect information display, or information being forged, tampered with, deleted or captured, or causing system interruption or malfunction.

5. If a user violates the website's terms of use or laws, the service will be suspended or terminated.

6. Other circumstances where the Company deems it necessary to suspend or terminate the service.

When the Company has foreseeable software and hardware maintenance plans that may cause the website to suspend or terminate service, the Company will make an announcement on this website in an appropriate manner before the situation occurs.

VII. Breach of Contract

In order to protect the rights and interests of all users of this website, if you have any of the following circumstances, the company may suspend or terminate your shopping qualifications or refuse you to use all or part of the services of this website:

1. Providing incorrect or false information for login.

2. The credit card of the person is stolen or other financial accounts are misused without the person's permission.

3. The package that has been shipped is returned due to personal reasons, or the number of uncollected items exceeds the company's regulations
(1) If you choose to pay for your order at a convenience store and fail to pick up your order at the designated store within the notification period
(2) If you choose to pay on delivery, but no one signs for or refuses to accept the package when the logistics company delivers it

4. Frequent returns due to personal reasons as determined by the Company.

5. Harassing or making inappropriate remarks or actions towards the Company's customer service department.

6. Other customers who violate the terms of use of this website or violate legal provisions, fail to follow the agreement between the two parties, or maliciously abuse the service rights.

You agree that the Company does not need to obtain your consent when suspending or terminating your shopping qualifications or refusing your use of all or part of the services of this website in accordance with the Terms of Use of this website, and the Company shall not bear any obligations or responsibilities to you or any third party.

8. Disclaimer

When you become a user of the AROAK official website ( https://www.aroak.com.tw ) hereinafter referred to as "this website", you have read and understood this "Disclaimer" in detail and agree that this website does not need to bear any responsibility when the following situations occur.

1. You will bear the risk of using this website personally. Users agree to use the services of this website based on their personal wishes and agree to bear any risks, including any loss of resources caused by downloading information or pictures from this website or obtaining information from the services of this website.

2. This website does not assume any express or implied warranty for any service. This website does not guarantee the stability, security, accuracy, and uninterruptedness of any service; users expressly bear all risks of using this service and any damages that may occur.

3. The user's actions such as filling in the object information, personal information, uploading pictures, etc. on the "Website" are purely personal actions of the user, and the "Website" does not bear any responsibility for the authenticity or completeness of its content.

4. This website has nothing to do with any data damage, loss, theft or tampering caused by computer virus intrusion or outbreak, temporary closure due to government regulation or other force majeure that affects the normal operation of the network.

5. If a user publishes or releases false or illegal information, infringes on the rights of others, or engages in deception or blackmail through this website, it is purely the user's personal behavior. This website is not responsible for any disputes arising from this, and hereby declares.

IX. Validity of this Agreement, Governing Law and Jurisdiction

If all or part of any clause of the Website Terms of Use is invalid, it will not affect the validity of other agreements. The rights and obligations between you and the Company shall be determined in accordance with the Website Terms of Use and the relevant applicable Website announcements or specifications. If any dispute occurs, you can file a complaint or respond to the customer service contact information recorded on this website. Both parties shall uphold the utmost sincerity and negotiate to resolve the dispute in accordance with the principles of honesty, trustworthiness, equality and mutual benefit. If the dispute still cannot be resolved through negotiation, unless otherwise provided by law, both parties agree that the New Taipei District Court of Taiwan shall be the first instance court of jurisdiction.
If there are any incomplete parts in this consent form, they shall be interpreted, supplemented and handled in accordance with the laws of the Republic of China.